We are sorry to hear that you're having trouble accessing your LEARN account!

Please double-check that you're using the same email address that you used to sign up for your continued access.

If you are using the same email address, it is likely that this may be due to a recent payment being unsuccessful. As your account is directly linked to your payments, it will suspend your account temporarily until this payment has gone through.

In order to re-activate your account, please follow the steps below.

Step 1: Go your 'Orders' in your Account Area

Step 2: To activate your subscription, you should see a ‘Pay’ button next to your monthly payment, please click this and follow the instructions to activate your subscription

If you are unable to do so or this doesn't seem to be the issue, please report this using the form below.